That can be especially true for marketing, sales, and communications materials. One project that often slips to the bottom of the to-do pile during prime time is the hardworking case study.

Sales teams love case studies because they help prospective customers visualize the benefits of working together in a real-world example. Case studies serve as testimonials, services run-downs, and, if well-crafted, compelling advertisements that help elevate your reputation. They also provide plenty of opportunity for repurposing: launch them as blog posts; send them as emails; make them available as PDFs; print them and package them with leave-behinds and proposals; and, of course, serialize them across your social media accounts and newsfeeds. Case studies show off what your company does best.

If we’ve inspired you to create a couple new case studies for your team, here are a few tips to keep in mind:

Develop a template that reflects your brand and key objectives. Following your own style guidelines will help unify the look and feel of the case studies, fortifying your brand and core messaging.

Focus on the primary customer benefit of working with your company. Don’t shy away from the emotional impact of the project. Help readers understand why saving time was essential to your customers because with more time they could focus on improving service to their customers, for instance.

Decide which is most important: the customer industry or the bundle of services your team delivered. Direct the case study into that lane so you and your sales team can get the most use out of it. If you want to employ it with both audiences, write it two ways and create two different studies. Don’t try to accomplish both with one; you’ll muddy the intention.

Break the story into a few major categories. Answer the questions:

• What was the problem, challenge, or assignment?

• Why were you brought onto the project?

• What was your unique approach to finding a solution?

• How did the customer benefit?

• How did the customer’s customer benefit?

• What details made a substantial difference?

• Why is this case study of interest to anyone else?

Ask every contributor the same questions. If you’re getting information from different resources from inside your company, provide each with the same short questionnaire. This way, you’ll find it easier to create similarity between content flow and depth of detail.

We can help. If the timing isn’t right for you to start work on your case studies, we’ve got you covered. In short order, we can get you geared up with shiny new case studies that your team will want to use. Send us an email or give us a call.

These questions may help you collect and organize the information necessary to write a compelling two-page service sheet that can be used to support sales conversations with prospective customers:

Matter for the front:

What is the brand or marketing name of this service or service package? Be consistent across all mentions. Make it easy for customers to identify it.

What is the primary (or overview) benefit to the customer?

What are the individual features to the service offerings? When describing each, lead with each feature’s benefit(s) to the customer. This is not a technical spec sheet. Talk briefly about why these features matter to the customer.

What are the challenges faced by the type of customer who would benefit from this service? Provide a few sentences about why this service package assists the customer in overcoming those challenges.

Provide something extra. Briefly describe an emotional benefit to the service package, a key insight unique to the customer’s industry, or a snippet from a customer testimonial.

Matter for the back:

Why is your company uniquely positioned to understand the challenges your customers face? Here is the place to review the benefits described on the front in a broader context or pull in your company’s history with this particular service or the customer’s industry.

Cross sell. List other services your company provides and the industries that benefit from them.

Provide an invitation to discuss how this service package may help the customer.

Be sure to include your branding identity/logo, company tagline, call to action, contact information, company descriptive, and trademark and copyright notices as appropriate.

Is your business or product reaching a milestone? Celebrate it.

This year marks our 25th anniversary and has had us looking back through our archives.  The following recommendations began as advice to a client. They’re perfectly suited for today, and bear repeating.

If, like Stone’s Throw, you are nearing a significant anniversary, congratulations!  Experience is a valuable business asset.  Businesses that stand the test of time foster trust, confidence.  When your business or product reaches a milestone anniversary, let your clients and colleagues know about it.

Whether you decide to do a few labels for your stationery and a single press release, or several activities culminating in an awards reception, let’s call your anniversary activities a “program.”  No matter the details, whatever you do will and should serve as a marketing communications opportunity.  If at all possible up front, determine the length of time you’d like to dedicate to your anniversary program, determine a budget for the program, create a timeline for program events and activities, and assign responsibilities for each project or task.  At the risk of sounding crass, like other communications programs, an anniversary program easily falls under the category of business building in all its forms and departmental labels: business development, public relations, marketing, lead generation, corporate communications, sales and promotion, etc.  As upbeat and celebratory as some of the events to mark them may be, make no mistake, anniversaries mean serious business.

Whatever you plan to do, try to focus on and involve your clients, employees, community and any other groups that influence your company.  This will also help you determine which anniversary themes and events will resonate most.

We’ve put together a list of ideas for helping to mark the occasion, and perhaps create a little buzz and good will with your clients, employees and other business colleagues. The list begins with the most practical and least expensive.  It’s certainly not all-inclusive, but it should help to get your creative wheels turning.

Do a bit of digging.  Browse through your company archives and scrapbooks with the aim of rediscovering your company, recording a company history timeline, collecting photos and news items that may help tell your anniversary story, etc.  This research may help set the tone for your anniversary and spark ideas to commemorate it. For example, you might use the material to create a reception-area display or a web page of your company’s four-decade history.  Be sure to get your team involved in the digging.  Encourage employees to bring in photos from their time with the company, too.

Establish an anniversary theme.  This could include a special logo and tagline – Clients first for fifty years, Celebrating a Million Widgets, etc.

Tell your story.  Write a press release that isn’t simply an announcement of your anniversary, but shows how relevant your anniversary is in 2016.  Talk about the economic climate changes your business has weathered.  Mention other events that parallel your history.  Showcase employees that have been with the company over its history.  Allow readers to see some of what so many years of successful experience looks like.  Perhaps provide helpful information about your area of business expertise. You should tailor the release to the particular media outlet.  Post anniversary content on your social media accounts and blog (LinkedIn, Facebook, YouTube, etc.).  Submit content or press releases to appropriate trade and business journals and other publications.

Let people see (and hear) your success. Include your anniversary logo and tagline on all communications materials.  Teach employees how to use the logo in email signatures.  Provide your employees with labels to use on existing stationery, invoices and envelopes; integrate the anniversary logo in specially printed letterhead, invitation and other materials.  Make sure all of your trade dress includes reference to your anniversary (trade booth graphics, employee recruitment posters, billboards, advertisements, brochures).

You may also want to create a few posters to use internally – a thank you to your clients in the reception area and thank-yous to employees in common areas.

Consider adding an anniversary or thank-you message to the recorded greeting on your company’s phone answering system and/or integrate it into reception greetings and phone answering.

Show you care.  The possibilities are endless. Here are a few ideas that don’t have to be exorbitantly expensive in order to be effective and appreciated:

Sponsor a team for a youth sport, a charity walk or a marathon fundraiser. Provide T-shirts and a hospitality tent or table at the event.

Offer clients an anniversary package deal. Are there a few services you might bundle together at “anniversary” pricing?

Plan and sponsor a community event. Contact the town in which you operate your business to see if there are opportunities for you to plant a tree or a garden in one of its parks or donate a piece of sculpture or playground equipment. Provide a free professional services workshop in concert with one of the area colleges. Institute a scholarship. Create a time capsule. Invite the media to the event by sending out a news release prior and contacting editors personally (especially the community news). Tie the event into your company mission.

Throw a party.

It’s easy to celebrate with an employee-only party on premises, but you may want to consider inviting clients and employees to something more celebratory in a special location. Consider recognizing anniversaries within your anniversary; recognize employee and client loyalty with awards. Show a slide show of your scrapbook. Schedule the party to coincide with your actual anniversary date. Be sure to photograph the event and share the photos (web site, bulletin board, newsletter, press releases, etc.).

Give a few gifts.

Giving a small, quality token of appreciation can go a long way. Depending on the theme for your anniversary, select gifts that will bear your logo and tagline. Match the item with your mission and the theme of the anniversary. Personally, I would choose and recommend recycled, repurposed and green giveaways over cheap and mass-produced plastic bits. “Honor” charitable contributions, a healthy plant, flowers, good food and well-made chocolates top my list – all green and all customizable.  Gift cards and recognition awards can be quite meaningful, especially for your staff.

Tap into your creative team.

If you’re at a loss for where to begin, or simply don’t have enough time to get things started, why not use your trusty creative resources to help develop your anniversary concept and bring it all together? Like your favorite writer or designer? (That’s my shameless promotional plug.)

No matter how you celebrate and share your story, happy anniversary!

All my best,

Deanne

 

© Stone’s Throw, Inc. All rights reserved.

Whether creating a single promotional piece or an integrated marketing campaign, all marketing communications efforts benefit from planning.  Of course that planning might take place in a very compressed time period (“You need that by tomorrow?”), but experienced marketers consider brand, positioning, communications objectives and audiences (among other factors) before they ever put pencil to paper or cursor to blank screen.

The plan is never written in stone (pardon the pun); it lives and breathes, allowing for changes when new data comes in or new opportunities arise. Mapping it out ahead of time simply sets our primary direction, but it goes a long way toward reducing the intimidation factor.

For some clients, we have the privilege of planning full multidimensional campaigns that build over time on the successes of key components.  We often begin with the marketing activities that help create a presence for the company or product – perhaps brand identity (logo, tagline, positioning statement), key brand messaging and language, capabilities materials, website, print and online advertising, and press releases. The second phase may include activities that soften the market for business development or sales efforts – always leveraging relevant content development – email marketing, direct mail, seminars or community programs and social media.  Finally, we explore activities and materials that will be used to fulfill the inquiries generated by the new marketing efforts – maybe product- or market-specific sell sheets or product information, packaging, newsletters, blog posts and white papers.

For others, we’re tasked with creating one special element of their marketing or promotional material.  Even in that case, we ensure our work dovetails into the overall plan and the communications strategy. It often takes only a few moments to confirm that we’re on track, and that can make all the difference.

For a select number, Stone’s Throw provides virtual CMO support, functioning as the business’s marketing department.  As a Chief Marketing Officer would, we initiate and guide marketing plan recommendations and develop communications strategies that align with the company’s overall growth objectives.  As a marketing manager and department would, we also provide the creative services, design and copywriting, art direction, production and programming that bring the company’s marketing plan to life. From broad goal setting, to day-to-day marketing tasks, we work side-by-side with you to build forward momentum. It all starts with a plan, even if that means determining a few loose parameters now, and establishing more focused guidelines later.

Over the course of nearly 25 years, we’ve had the privilege of working with many fine businesses and organizations.  Those most successful at engaging their target audiences —  and manifesting brand language that resonates with customers — have one important characteristic in common; they understand the power of planning.

It’s that time of year again. Many seasonal celebrations dot the fourth quarter like the holes in Swiss cheese, making the coordination of schedules more challenging and finishing team projects less likely. Where many of us see this time as providing welcome breaks for refueling, some of us see it as an interruption in the momentum we’ve worked diligently to generate over the past nine months, or as a time to cram to meet the fading year’s goals and objectives. Where do you fall?

Whether traditional, national or religious, holidays are a part of our shared experiences during the late autumn and early winter weeks. They also offer a built-in reason for business owners and marketers to reach out to clients and prospects. Is holiday marketing part of your business plan? Think about how a few holiday communications may meet your company’s marketing strategy.

Let’s get beyond the holiday card and email. (Although, let’s not forget them.) Have you planned an open house with a theme that reflects your new proprietary technology? Are you hosting a client appreciation event that features a 10-minute presentation on how your services benefit the attendees?  Will you count down to New Year’s Eve with a cool tip each day that you’ll post on social media?  Will your business sponsor a charity’s year-end festivities or a community playhouse’s December performances?

If you haven’t already, start planning. And, if you need a bit of help, give us a call. Happy holiday season!  Enjoy it all.

Hello. Thank you for inviting us here today.

[We were recently invited to speak with an audience of law firm partners during a professional development luncheon.]

My name is Deanne Napurano and I’m one of the founding partners at Stone’s Throw Creative Communications in Cranbury. I’m also a copywriter and creative director.

Stone’s Throw is what is often considered a boutique-style marketing firm – we’re small, offer flexible working arrangements, and are devoted to our clients. We work primarily with clients in professional services – law firms and accounting firms – and with clients in biotechnology, healthcare and life sciences. Although our work is mostly business-to-business, we provide direct-to-consumer support for several clients as well. It makes sense that over our 23-year history we’ve built relationships with many and diverse clients.

The marketing and advertising landscape has changed dramatically over the past two decades. When we began it was quite uncommon for attorneys to advertise at all. Now law firms market themselves with tremendous sophistication – often taking advantage of trends enabled by computer technology and online opportunities.

I’d like to review quickly some of the more successful marketing activities employed by law firms and lawyers today. I’d also like to introduce you to the concept of a communications strategy – the plan for ensuring each marketing activity reflects your brand and messaging. And, I’ll introduce you to a fun and easy way to focus the tone and personality of your communications strategy.

With 80% of Americans using the Internet, most companies understand the value of having a website. It’s certainly your online business card (to say the least). But, your marketing activities, whether at the firm’s corporate level, or in your day-to-day contact with clients, can be so much more than that.

If you conduct a quick Google search for ‘marketing for lawyers,’ you’ll find a list of important activities that include online legal directories and listings, print and online advertising and brochures, publishing articles to online journals and websites, contributing content to blogs, leveraging social media, and, even creating online videos. Your firm is already engaged in many of these practices.

How do we choose which activities are right for a client? Understanding your business objectives helps a company like Stone’s Throw audit opportunities and recommend activities that will help raise awareness of your services by putting your story in front of the audiences you’d like to reach. In essence we go where your customers are. We meet them where they are spending time. Sometimes that’s a news magazine; sometimes that’s a train platform.

But what about the marketing activities that some of us don’t talk about as much? Like, how you greet and actually shake hands with new contacts, how you handle referrals, how you share your knowledge and expertise face to face, how you show appreciation for your business relationships, and how you give back to the community. How do you ensure that your brand intention is manifest in your client’s experience with you?

No matter how much business your firm initiates through activities that drive people to your website – inbound marketing – it’s the real-time communication and human connection that can still make or break any relationship. To be the most effective and satisfying for you and your clients, the tone and quality of that communication and connection should reflect your values and your client’s needs – because your values, if aligned to what you do, are defined by those you serve and why.

On to the more tangible? When a company like ours creates a logo, a website, a brochure or an introductory letter, we build a creative brief or communications strategy. We ask or learn from our client about his business, who he serves, what his marketing objectives are, and so on.

We then use what we learn as a guide to create copy and design that resonate with his audience.

For some clients, one of the sticking points in this process is the question, ‘What tone should this marketing activity reflect?’ In a simple question we are actually asking about the character of the work, which is in effect the character of the brand, the character of the company.

Knowing the desired tone, we can use color, language, design and visuals to evoke that character. Sometimes a client will understand tone precisely. Perhaps it’s an accounting firm that wants its marketing to evoke a sense of exacting accuracy softened by human warmth. Or, an architectural firm that wants to align itself with green and eco-friendly practices for designing and building K-12 schools, and a sense of ecological whimsy is appropriate (think Kermit the frog).

But sometimes a client may not be as clear. Perhaps the brand of the firm has evolved over the years as different practice areas grew. Or perhaps there’s a disconnect between the firm’s defining vision and its public image. Or it’s a new business defining itself for the first time. In that case we will often ask – of the solo entrepreneur or the executive team of 15 – If your business were an animal, what kind of animal would it be?  Instantly, people begin to understand how to communicate character and tone.

Whether it’s a specific breed of dog or a species of wildcat, we all associate certain universal traits with animals. Start to think of it now . . . what animal or dog breed would this firm be and why? What about a client’s business? Is it methodical and sure-footed like a mountain goat? Or quick, smart and acrobatic like a Jack Russell Terrier. You can imagine some of the conversations we’ve had!

This is a little insider’s trick to help get the conversation going when it comes to defining the character of your marketing. Which, as I mentioned is essentially all of your communications – public facing or otherwise.

I hope you found this helpful today. If we have time my partner, Janice Mondoker, our firm’s Senior Art Director, and I will be glad to answer any questions now or afterward.

Again, thank you for inviting us. I hope we’ll have the chance to talk or work with you sometime in the future.

Thank you.

[Of course, a lot of the glorified magic happens when we translate the imagined character of that brand into the brand itself, but knowing where you want to go is undoubtedly the most challenging part of the journey.]

Clearing the way for growth

Who are you, personally? How do others get to know you?

Whether we like it or not, studies continue to show that many people make some immediate assumptions about us based on our physical appearance and our sense of style (especially our shoes, apparently).* They understand even more when they hear us speak and listen to what we say. They compare what they see and hear to our actions – how do we behave toward our families? The community? We each shape our personal identities, knowingly or unknowingly, fairly or unfairly, through the choices we make and what we show the world around us.

Similarly, your company’s identity – how it’s perceived by customers, vendors and the community – is in great part defined by its look (branding), its language (communications) and its actions (behavior). It should embody your company’s mission and values. It should also have a memorable visual component and a clear voice.

When you see your company’s logo, read its tagline and core messaging, and review its print and online content, does it all reflect your company well? If it’s no longer in sync with where your company stands today (or where you’d like it to be tomorrow), perhaps it’s time to refresh or recreate your company identity.

Begin with a review.

Take your company’s temperature. Are all your key team members on the same page? A fairly quick way to find out is to ask your team to describe the company’s identity. Then, ask your clients about their perceptions of your company. You can accomplish both tasks with a short electronic or printed survey. Then tally up the results. Where do things gel? (Does everyone see your company as a trusted industry thought-leader?) Where do you find disconnects? (Does the executive team see the firm as a fresh and responsive problem-solver, while a few core clients see the company as an aging, albeit wise, traditionalist?)

Define your company vision.

How long has it been since you went through this process? Talk with your team about your company culture, your motivators and your goals for the future. What business are you in, and why? We find that asking these questions during a workshop-style meeting can yield very good results. Whether we help you facilitate the meeting or not, talking about what defines your business typically uncovers hidden obstacles and new thinking, and can clear the way for more than a new logo – it can clear the way for growth.

Develop a communications strategy.

What’s your business’s history? Who are your clients? What do you do for your clients that no other provider does? Building a strategy begins with asking the right questions and being brutally honest with your answers.

Keep your customers in mind.

No matter where the process of recreating your company identity takes you, ensure that everything you do focuses on your clients and partners. Test your results by asking: Will our ideal client understand our message and tone – immediately?

 

Case study: New Jersey law firm

Working with a well-regarded, ninety-year-old law firm, Stone’s Throw was able to help guide the process of rebranding, beginning with garnering communications strategy planning feedback from each member of the executive team. We then distilled the team’s contributions into a communications strategy summary that was used to build consensus and set guidelines for the creative. With the strategy approved by the executive team, we worked with a smaller marketing committee to set priorities and keep things moving. In so doing we worked closely with the law firm’s marketing director to create a new company identity, including logo, stationery system and collateral materials (firm overview brochure, practice area brochures and more). We helped foster understanding and enthusiasm among the entire staff by writing and designing communications that clearly explained the new company identity, how it would be implemented and why. Making the link between a new company logo (the company’s public face) and the company’s evolved culture and attitude toward its clients enabled the staff to rally behind the new identity.

* Studies cite height, weight, posture, grooming and clothing as some of the first filters people use to assess someone’s competence and trustworthiness (among other qualities).

© Stone’s Throw, Inc. All rights reserved.