How do you know where you are and if what you’re doing is in alignment with what you’re trying to achieve? We recommend an audit – not a financial audit – but an audit of your current practices. And I know that some people think that they don’t have marketing practices to audit, but they do. (See “I don’t do marketing”.)
When we’re called into a prospective new client, we typically walk into a scenario in which the firm owner or company leadership see the need for better marketing and don’t know where to start – or restart – or don’t have the internal resources to sustain the effort necessary to create forward momentum. They may even have exhausted their internal team already and cracks in performance are beginning to show, either because the internal resource is crying uncle or opportunities are being missed.
A scenario we encounter less often: the company owner believes that better marketing will help her grow her business, and she’s been marketing the firm herself. She doesn’t want to invest more money in marketing, or any money in marketing, but she believes she’s willing to invest her own time in the process.
And, still, another scenario is that the company leadership does not believe that they need to improve their marketing efforts, but internal forces (sales people, business development folks) are demanding some kind of action or support.
In all of these situations, we ask the same questions in order to quickly audit the company’s marketing status. We ask questions that inform our internal judge and assessor. But first we ask them to show us or tell us what they’re currently doing to market the firm. Let’s list what we’re talking about so you know what to put out on the table in front of you.
- Your company name
- Your logo
- Your tagline, if you have one, or often-used “brand” language
- Social media accounts
- Email marketing
- Letters and communication to clients and colleagues
- White papers or blog posts
All of this should be collected and put out in front of you in some way.
Now, we ask:
What do you do? What markets do you serve? Who is your ideal client or customer? Describe her workstyle, education, type of business or industry, etc.
Why does that client prefer to work with you? What makes your relationship work? As we ask these foundation business questions, we look and read the current marketing materials against the answers. Do the answers to your questions appear in your marketing materials?
Ask further: What feedback have these materials garnered? Do prospective customers respond to any of your marketing tools? How? How are you measuring the success of your marketing materials?
Right away you may be able to see where there’s accord and traction, and see where there’s a disconnect. That should begin to give you insight into your next steps.
This is something that any business can do for itself, whether you’re a solopreneur or run a fully staffed team: audit your marketing. Do this audit and be honest with yourself.